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Troubleshooting
Information Codes
When something unusual occurs, the display may show one of the Information Codes below. These will help
you to identify and correct the problem.
Info.
Code
Meaning Action Page
001/002 Recording paper jam. Remove jammed paper. 158
010 No recording paper. Load the paper. 18
011 Recording Paper Cassette is not installed properly. Install the Recording Paper Cassette. --
017 Incorrect paper size loaded in the Paper Cassette. Load the Paper Cassette with proper paper
size (A4, LRT or LGL).
18
030 Document misfeeding. 1. Reload the document properly.
2. Remove document jam.
3. Adjust ADF.
40
159
162
031 Document paper is too long or jammed.
Document length exceeds 2 meters.
1. Reload the document properly.
2. Remove document jam.
40
159
041 Out of toner. Replace the Toner Cartridge. 16
045 Toner Cartridge is not installed. Install the Toner Cartridge. 16
060 Printer Cover is opened. Close the Printer Cover. --
061 ADF Door (Document Return Guide) is open. Close the ADF Door. --
063 Jam Access Cover 1 (Optional 2nd Feeder Unit) is
open.
Close the Jam Access Cover 1.
--
064 Jam Access Cover 1 (Optional 3rd Feeder Unit) is
open.
Close the Jam Access Cover 1.
--
400 During initial handshake, receiving station did not
respond or communication error occurred.
1. Check with other party.
2. Reload the document and send again.
--
401 Remote station required a Receiving Password to
receive the document.
Remote station does not have Confidential Mailbox.
Check the remote station.
--
402 During initial handshake, communication error
occurred.
Reload the document and send again. --
403 No polling capability at the remote side. Ask remote side to set ”POLLED=ON”. --
404/405 During initial handshake, communication error
occurred.
Reload the document and send again. --
08001000001
08001080015
08001050001
08001080016
#@multitude
08001080073
08001080019
08001080020
08001080089
08001080024
08001080025
08001080026
08001080027
08001080028
08001080029
08001080090
08001080098
08001080030
08001080031
08001080032
08001080033
08001080034
8