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44
Problem Solving
If You Have Any of These Problems
Mode Symptom Cause / Action Page
During Installation The display is
blinking
The backup capacitor is completely discharged.
After setting the clock, the blinking will stop.
29
During
Transmission
Document doesn’t
feed/multiple feed
1. Check that your document is free of staples and paper
clips, and that it is not greasy or torn.
2. Check that your document is the right type to send
through a fax machine. If your document has the
characteristics listed, make a photocopy of your
document and send the copy instead.
(Refer to the Operating Instructions (For Advanced
Operations) on the provided CD-ROM.)
3. Check that the document is loaded properly.
4. Adjust the ADF Pressure.
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--
32
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Document jam The information code 031 will appear on the display if the
document becomes jammed.
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Does not stamp Check Fax Parameter No.04 (STAMP (HOME)) and No.28
(STAMP AT MEM. XMT) settings.
(Refer to the Operating Instructions (For Advanced
Operations) on the provided CD-ROM.)
--
Stamp too light Replace stamp.
(Refer to the Operating Instructions (For Advanced
Operations) on the provided CD-ROM.)
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During Reception Recording paper jam The Jam Error code J01, J02, J43 or J44 will appear on the
display if the paper gets jammed.
46,
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49,
51
Recording paper
doesn’t advance into
machine
Make sure that there is paper in the Paper Tray. Follow the
instructions for loading paper.
21
Recording paper
doesn’t eject after
printing
Check to see if the recording paper is jammed inside of the
machine.
46,
47,
49,
51
Recording papers
are not stacked in
sequence. Machine
does not print from
the last page
received.
1. Check if Fax Parameter No.65 (PRINT COLLATION) is
set valid.
(Refer to the Operating Instructions (For Advanced
Operations) on the provided CD-ROM.)
2. If memory becomes full during reception, the machine
will start to print from the 1st page received. We
recommend that optional SD memory card is installed if
this symptom occurs frequently.
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--
Document auto
reduction doesn’t
work
Check Print Reduction settings.
(Refer to the Operating Instructions (For Advanced
Operations) on the provided CD-ROM.)
--
Out of toner The User Error code U13 will appear on the display if the
Toner Cartridge runs out of toner.
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46