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Problem Solving
1
Info.
Code
Meaning Possible Action Page
715 TCP/IP connection timed out. Check the Internet Fax Parameter
settings. Verify the IP Address, Default
Gateway IP Address, SMTP Server IP
Address.
--
716 Cannot log on to the designated SMTP Server. Check the SMTP Server IP Address
setting. Contact the Network
Administrator.
--
717 Incomplete SMTP Protocol transmission. SMTP
Server's hard disk may be full.
SMTP Server is defective.
Contact the Network Administrator.
--
718 Page Memory Overflow occurred while receiving
printing data. The paper size selected within your
application to print is larger than the paper size
loaded in the Paper Tray(s).
Check the document size and
resolution.
Ask sender to resend in a supported
size and resolution.
--
719 Received data via LAN is in a format that is not
supported.
Ask the originator to resend with a
supported file attachment format:
* In a TIFF format.
* Image data equivalent to recording
paper size.
--
720 Cannot connect to the POP Server (Incorrect POP
Server IP Address). POP Server is down.
Check the POP Server IP Address.
Contact the Network Administrator.
--
721 Cannot connect to the POP Server. (User Name or
Password error)
Check the POP User Name and
Password or the APOP settings.
Contact the Network Administrator.
--
722 Failed to obtain IP address from the DHCP Server. Check the 10Base-T/100Base-TX cable
connection.
Confirm that the Internet Parameter and
the DHCP Server are correctly
configured before plugging or
unplugging the power cord of the
machine from the wall outlet.
Contact the Network Administrator.
--
725 DNS Server connection timed out. DNS Server is
down.
Check the DNS Server IP Address.
Contact the Network Administrator.
--
726 Received an error response from the DNS Server. Check the POP Server Name.
Check the SMTP Server Name.
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728 The document was sent to the Internet Fax in an
incompatible file format (PDF). TIFF file format is
required for Internet Fax.
PDF file format is only used when using the Scan-to-
Email feature.
Change the Fax Parameter No.177
(XMT FILE TYPE) to "TIFF".
(Refer to the Fax Parameter in the
Operating Instructions (For Advanced
Operations) on the provided CD-ROM.)
--
729 Failed to authenticate (SMTP Authentication) when
connecting with the SMTP Server.
Check the SMTP Authentication. User
Name and Password.
Contact the Network Administrator.
--
730 Cannot retrieve the Journal nor program the Internet
Parameters and the Auto Dialer remotely via Email
from a PC.
Check that the Fax Parameter No. 158
(PC REMOTE UPDATE) is set to
“2:Valid”.
--
731 The dialer buffer for manual dialing was full (50
stations) when the Relay Transmission Request was
received.
Request the sender to resend the Relay
Transmission Request after the
reserved communication is finished.
--
NOTE
1. After identifying the problem and taking the recommended action, if the Information Codes keep occurring or if Information
Codes that are not listed in the above table appear, please contact your local Panasonic Authorized Dealer.