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Troubleshooting 9-1
TROUBLESHOOTING
This chapter lists possible problems and solutions. After you take
the corrective action, press FEED or CANCEL to clear the error. Contact
Technical Support for problems not covered in this chapter.
Problem Description/Action
Poor Print Quality Clean printhead.
Adjust printhead temperature. Check with your
System Administrator.
Use the correct ribbon/paper combination.
Skips Every Other Label
(print quality good, but
skips every other label)
Label formatted too close to top edge of form. Leave
approximately 0.02” (.5mm) of white space (equal to
8 dot rows) at top of label.
Format defined larger than label size.
Unable to Print Rotated
Characters
Characters formatted outside label dimensions. Be
sure row/column values provide room for character
height or bar code printed.
Printer Fails to Turn On Blown fuse, faulty AC cord, bad printer power
switch, or faulty AC wall outlet.
Printer Does Not Print
(advances several labels
when FEED is pressed)
Labels loaded incorrectly. See Chapter 2.
Supply sensor is possibly out of adjustment,
defective, or is defective.
Erratic Printing
(prints strange characters
instead of label format)
Printer set for 8 data bits but transmitting device set
for 7 data bits (or vice versa). Check data bits
setting from the control panel.
Ribbon Does Not Advance
(printer advances paper,
but ribbon does not
advance)
Ribbon installed incorrectly. Make sure inked side of
ribbon faces paper.
Use correct ribbon type.
No Display
(power light on but nothing
in display)
Faulty display.
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