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Troubleshooting 6-1
TROUBLESHOOTING
This section lists some common printer problems and their solutions.
Problem Solution
Printer does not feed. Switch to a fully charged battery.
Close the supply cover completely.
Load the supply correctly. See “Loading
Supplies” in Chapter 3 for more information.
Check the platen roller for jammed labels.
Printer does not print. Switch to a fully charged battery.
Load the supply correctly. See “Loading
Supplies” in Chapter 3 for more information.
Clean the printhead. See “Cleaning the
Printhead” in Chapter 5 for more information.
Print has voids or is too light.
Load the supply correctly. See “Loading
Supplies” in Chapter 3 for more information.
Close the supply cover completely.
Switch to a fully charged battery.
Clean the printhead. See “Cleaning the
Printhead” in Chapter 5 for more information.
Check the supply for damage or defects.
Printer partially prints on the
supply and fails to respond
to the keypad or trigger.
Load the supply correctly or load new supplies,
if necessary. See “Loading Supplies” in
Chapter 3 for more information.
Clear any supply jams.
Clean the printhead. See “Cleaning the
Printhead” in Chapter 5 for more information.
Switch to a fully charged battery.
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