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6-2 DA300 Printer Operator Guide
6 • Troubleshooting
Problems and
Solutions
Before calling our Customer Support Center or your
Pitney Bowes Customer Service Representative, look for
your problem below. If you can solve the problem your-
self, you will be able to resume printing sooner. Also, go
to our website at www.pitneybowes.com/support for
the latest up-to-date support information.
Feed
Problems
Problem Intermittent Feed
Reason: Material prop not used.
Solution: The material prop adds a gentle slope to
the stack and helps feeding. If you're using
the prop, check the H-Block gap for
proper separation. Also make sure the
wire frame is centered under the material.
(See pages 3-8 and 3-12.)
Reason: Dirty feed rollers.
Solution: Clean the feed roller with denatured
alcohol. DO NOT use any other solvents or
detergents. They could damage the feed
rollers.
Reason: Paper dust present (yellow or white
residue), blocking feed sensor.
Solution: Clean sensor with compressed air (see
page 5-3).
Problem Multifeed (Feeds Doubles) or Skewing
Reason: Separators (H-blocks) not set correctly.
Also feed fence set incorrectly.
Solution: Adjust H-blocks to thickness of material
(see page 3-6). Check feed fence position
(see page 3-10.