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DA300 Printer Operator Guide 6-5
Troubleshooting • 6
Problem Barcode (Lower Right) is not Printing
Reason: Barcode not enabled
Solution: Turn barcode ON using Envelope Designer™,
or the DA300 print driver or the printer’s
control panel menus.
Reason: Missing ZIP Code.
Solution: Insert ZIP Code.
Reason: Invalid ZIP Code format.
Solution: Check ZIP Code for invalid character.
Example: Zero (0) can only be the number,
not the letter (O). Verify that there is a dash
inserted between the 5 + 4 ZIP Code per
the USPS Domestic Mail Manual (DMM).
Reason: Address too low.
Solution: Verify the bottom of the last line of the
address field is not less than 5/8" from
bottom edge of the media
Barcode
Problems
Problem Motor Turning but no Feed Roller Movement
Reason: Mechanical problem.
Solution: Call Pitney Bowes for Service.
Motor
Problems