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10 • Troubleshooting
10-6 SV62201 Rev. C
Envelope(s) getting
jammed (continued)
You are using envelopes that
have dimensions that are outside
the acceptable range. (continued)
To clear a jam in the WOW® deck:
1. Lift the WOW® cover.
2. Pull the WOW® transport jam release lever
to the left.
3. Remove the envelope.
4. Depending on how badly the envelope is
damaged, you may need to replace it.
5. Make sure the WOW® deck is clear and
the jam release lever is down.
6. To continue processing mail, close the
cover and select Start to continue from
the display.
Envelope Feeding Problems
Description Possible Causes Solution
WOW® transport jam release lever