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Polycom RMX 1500/2000/4000 Getting Started Guide for Audio Only
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IVR-Enabled Conferencing
Interactive Voice Response (IVR) is a software module that automates the
connection process and lets participants perform various operations
during ongoing conferences. The participants use their endpoints’
keypads and remote control to interact with the conference’s menu-driven
scripts using DTMF codes.
Operations that can be performed by participants or chairpersons during
a conference include:
• Manually terminate the conference.
• Mute or unmute the participant’s audio channel.
• Adjust the participant’s broadcasting and listening audio volume.
• Play the Help menu.
• Mute or unmute undefined dial-in participants upon their connection
to the conference.
• Request a Roll Call and stop the Roll Call names review
• Secure and unsecure a conference.
• Request individual and conference assistance.
Entry Queue
An Entry Queue is a special routing lobby for video and audio
participants. After dialing the Entry Queue ID or dial-in number (ISDN/
PSTN), voice prompts from an IVR service are used to connect the
participants to the appropriate conference.
This service can also be used (if required) to verify the participant’s right
to start an Ad Hoc conference or to join an ongoing conference.
Conferencing Capabilities and Options
On Demand Conferencing
The following options are available to set up conferences:
• New Conference – set up once, use once.
The conference is deleted from the MCU after it ends.