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Chapter 6: Peripheral Devices & Accessories
Troubleshooting The Charging Operation Of The Dock
Psion Teklogix NEO Hand-Held Computer User Manual 191
6.5.6 Troubleshooting The Charging Operation Of The Dock
6.5.6.1 Indicator Solid Red
If the indicator is solid red:
• Remove the battery and disconnect the mains power cable.
• Wait at least 20 seconds, and then plug the cable in again.
If the charge well LED remains solid red, the battery may be defective or there is a power
supply problem.
6.5.6.2 NEO Power LED Does Not Light Up
• Ensure NEO is fully seated in the dock.
• Verify that there is power from the mains outlet.
• Remove the power cable from the docking station, and check it for damage.
• Reconnect the power cable to the outlet.
6.5.6.3 Indicator Does Not Light When Battery Installed
• Reinstall the battery, and check that it is fully seated in the charge well.
Note: During the first two minutes of a battery charge, the LED remains solid yellow
while the hand-held computer status is assessed and the super capacitor is charged.
Table 6.3 Desktop Docking Station Charger LED Behaviour
LED Behaviour Charge Status
Off No battery detected in the slot.
Solid Yellow Battery charged to less than 75% of capacity.
Flashing Green Battery charged to between 75% and 95% of capacity.
Solid Green Charge complete.
Flashing Yellow Battery is not charging. The battery temperature is outside of the
charge range of 0º C to 45º C.
Solid Red Battery is not charging. Battery fault.
Note: Battery charging continues whether the hand-held is switched on or off.