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Print Server Manual 15 A741
4 Trouble-shooting
4.1 General
No two problems are the same, however for frequently appearing problems
this document will contain information how to correct or find the source of
the problem.
General procedure to follow:
• Analyze the type of problem, is it related to the operation of the program,
a program crash or problems with the communication with the A741.
• From this analysis determine the best way to resolve the problem.
Communication problems can best be checked by using the LBTEST
program (see chapter: 4.9)
• The manual for this program (M_LBTEST.TXT) in the A741 Repro
System contains full information how to operate this program and a
comprehensive diagnostic procedure.
4.2 Signs of problems
This section focuses on the Server PC only, problems with network clients
are mainly related to network connections or incorrect use of the client
program.
A main sign of problems is the absence of the scan button when the Client
program is started on the Server PC.
In this case check the operation of the network and try to restart the Server
program (see chapter 4.4,
Detailed corrective actions
Check the operation
of the network and 4.5,
Starting (stopping) Littlebear
driver and rfxServer)
Another major problem is the printing of white pages, or pages with a few
centimeters of information followed by lines in the length of the page.
Please see chapter 4.4.3,
Select the correct PCI slot for the A741 Repro
System card
for a possible fix of the problem.
4.3 Problem listing
The Scan button is missing on the Local client
• Check the operation of the network, see chapter 4.4.1, Check the
operation of the network
• See if the rfxServer is started, chapter 4.5, Starting (stopping)
Littlebear driver and rfxServer
The Client program crashes when importing a document or when
printing
• Check the size of the paging file, see chapter 2.6, Size of paging file