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Troubleshooting When Using the Copy Function
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A shadow appears on
copies if you use past-
ed originals.
Image density is too dark. Adjust the image density. See
“Adjusting Image Density”,
Copy Reference.
Change the orientation of the original.
Put mending tape on the pasted area.
The same copy area is
dirty whenever mak-
ing copies.
The exposure glass, ADF or
ARDF is dirty.
Clean them. See p.97 “Maintain-
ing Your Machine”.
Copies are too light. Image density is too light. Adjust the image density. See
“Adjusting Image Density”,
Copy Reference.
Copies are too light. The paper is damp or rough.
Use the recommended paper. Also,
use paper that has been stored in
the recommended temperature and
humidity conditions. See “Copy
Paper”, About This Machine.
Contact your service representative.
Copies are too light. The toner bottle is almost empty. Add toner. See p.84 “Adding
Toner”.
Parts of images are not
copied.
The original is not placed correctly.
Place originals correctly. See “Plac-
ing Originals”, Copy Reference.
Parts of images are not
copied.
The correct paper size is not selected.
Select the proper paper size.
White lines appear. The exposure glass or scanning
glass is dirty.
Clean them. See p.97 “Maintain-
ing Your Machine”.
Copies are blank.
The original is not placed correctly.
When using the exposure glass,
place originals face down. When
using the ADF or ARDF, place
them face up.
A moiré pattern is pro-
duced on copies.
Your original has a dot pattern
image or many lines.
Place the original on the exposure
glass at a slight angle.
Black spots appear on
the copy of a photo-
graphic print.
Because of high humidity, the
photographic print has stuck to
the exposure glass.
Place the print on the exposure glass
in either of the following ways:
• Place an OHP transparency on
the exposure glass, and then
place the print on top of the
OHP transparency.
• Place the print on the expo-
sure glass, and then place two
or three sheets of white paper
on top of it. Leave the expo-
sure glass cover, ADF or
ARDF open when copying.
Problem Cause Solution