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Additional Troubleshooting
Problems Solutions
Strange noise is heard. If a supply was recently replaced or an option attached in the
area the strange noise is coming from, check the supply or
option is properly attached. If the strange noise persists, con-
tact your sales or service representative.
No e-mail is received when an
Alert occurs, and after resolving
an Alert.
Confirm [Notify by E-mail] is [On] using the System Menu on
the Control Panel. See “System Menu”, Software Guide.
Access the printer through the Web browser, log on as an
Administrator on the Web Image Monitor, and then confirm
the following settings in [E-mail Notification] :
• Device E-mail Address
• Groups to Notify
• Select Groups/Items to Notify
For details about the settings, see Web Image Monitor
Help.
Access the printer through the Web browser, log on as an
Administrator on the Web Image Monitor, and then confirm
the settings of the SMTP server in [E-mail].
For details about the settings, see Web Image Monitor
Help.
When the power is turned off before the e-mail is transmitted,
the e-mail will not be received.
Check the e-mail address set for the destination. Confirm the
printer's operation history using the Web Image Monitor's
System Log menu in [Network]. If the e-mail was sent but not
received, it is possible the destination was incorrect. Also
check the information concerning error mail from the e-mail
server.
The setting for [Notify by Email]
on the System Menu was
changed from [Off] to [On], but e-
mail is not arriving.
After changing the setting, turn the main unit's power off and
then back on again.
Error notification e-mail was re-
ceived, but no error-solved e-
mail is received.
Check e-mail is set for sending using the Web Image Moni-
tor's [E-mail Notification] at the time the error was fixed. You
must click the [Edit] button of [Detailed Settings of Each Item] in
[E-mail Notification], and set [Notify when error:] to [Occurs &
Fixed] on the displayed screen.
For details about the settings, see Web Image Monitor
Help.