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PROBLEM SOLVING
7.5
PROBLEM SOLVING
7.4
Solving General Printing ProblemsSolving General Printing Problems
Problem
Half the page is
blank.
The paper keeps
jamming.
The printer prints,
but the text is
wrong, garbled, or
incomplete.
Possible Cause
The page layout is too
complex.
The page orientation
setting may be
incorrect.
The paper size and the
paper size settings do
not match.
There is too much
paper in the paper tray.
An incorrect type of
paper is being used.
An incorrect output
method is being used.
There may be debris
inside the machine.
The printer cable is
loose or defective.
The wrong printer driver
was selected.
Solution
Simplify the page layout and remove
any unnecessary graphics from the
document.
Change the page orientation in your
application.
Insure the paper size in the print
settings matches the paper in
the input tray.
Remove excess paper from the tray.
If printing special media, use the
manual input tray.
Use only paper that meets the
specifications required by the printer.
Media such as thick paper should not
be printed using the face-down output
tray. Use the face-up output slot
instead.
Open the front cover and remove the
debris.
Disconnect the printer cable and
reconnect. Try a print job that you
have already printed successfully. If
possible, attach the cable and printer
to another computer and try a print
job that you know works. Finally, try a
new printer cable.
Check the application’s printer
selection menu to insure your printer
is selected.
Problem
The printer prints, but
the text is wrong,
garbled, or incomplete.
(continued)
Pages print, but are
blank.
The illustrations print
incorrectly in Adobe
Illustrator.
Possible Cause
The software application
is malfunctioning.
The toner cartridge is
defective or out of toner.
The file may have blank
pages.
Some parts, such as the
controller or the board,
may be defective.
The setting in the
software application is
wrong.
Solution
Try printing a job from another
application.
Replace the toner cartridge.
Check the file to insure it does not
contain blank pages.
Contact a service representative.
Print the document with the Bitmap
Printing checkbox in the Print dialog
box.
ATTENTION: The lifetime of the transfer roller
If you have any printing problem after your printer prints about 50,000 pages,
you must contact the customer service to replace the transfer roller.