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ROBLEM SOLVING
PROBLEM SOLVING
7.18
Common Windows Problems
Note: Refer to Microsoft Windows 9x, Me, NT 4.0 or 2000 documentation that came with your
PC for further information on Windows error messages.
Problem
“File in Use” message
appears during installation.
“Error Writing to LPTx”
message appears.
“General Protection Fault”,
“Exception OE”, “Spool32”,
or “Illegal Operation”
messages appear.
Possible Cause and Solution
Exit all software applications. Remove all software from the
StartUp Group, then restart Windows. Reinstall the printer
driver.
• Insure the cables are connected correctly, the printer is
on, and the Data light on the control panel is on.
• If bi-directional communication is not turned on in the
driver, it will also cause this message.
• From the Start menu, select Settings, then Printers.
Right-click on the Samsung ML-1200 Series printer icon
and select Properties. From the Details tab, click on
Port Settings. Uncheck the Check Port State before
Printing box and click OK. From Spool Settings, select
Print Directly to Printer and click OK. Try printing
again.
• Close all other applications, reboot Windows, and try
printing again.
• Delete all temp files from the temp sub-directory. You can
determine the name of the directory by editing the
AUTOEXEC.BAT file and looking for the statement, “Set
Temp =”. The name after this statement is the temp
directory. It is usually C:\temp by default, but can be
redefined.
Troubleshooting Error Messages
While printing in the manual feed mode, the printer is waiting for the Demo
button to be pressed.
• Press the Demo button on the control panel to start printing. You must press the
button to print each page after loading paper into the manual input tray.
Waiting for the Demo button to be pressed
Data
Error
Paper
The printer front cover may be open.
• Check that the printer front cover door is closed properly.
Door open
Data
Error
Paper
If your printer is canceling a job (see page 5.5), the Error light blinks. When
cancellation is complete, the message will automatically clear. The printer
memory may not be sufficient for the print job. The page being printed may
have been too complex for the memory capacity of the printer. Press the
Cancel/Reprint button to cancel the current job.
• Try to free up memory by removing any unnecessary fonts, macros, or any data
currently in printer memory.
• Simplify the image or print at a lower resolution.
Canceling a job or memory out
Data
Paper
Error
• Reset the printer by briefly turning the printer off and back on again.
• If the error persists, contact a service representative.
System error - Fuser or LSU error
Data
Error
Paper
7.19