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OLVING
P
ROBLEMS
7.32
Troubleshooting PS Errors
The following situations are PS language specific and may occur
when several printer languages are being used.
N
OTE
: To receive a printed or screen displayed message when PS
errors occur, open the Print Options window and click the desired
selection next to the PostScript errors section.
Problem Possible Cause Solution
PostScript file can not
be printed.
The PostScript driver
may not be installed
correctly.
Or a problem has
occurred in the
PostScript DIMM.
• Reinstall the PS driver, referring to
page B.2.
• Print a configuration page and verify
that the PS version is available for
printing.
• If the problem persists, contact a
service representative.
“This job contains
binary data...”
message appears.
The pure binary data
option is not
supported by the
PostScript driver.
Open the Properties of the PostScript
driver, click on
PostScript
, and click on
Advanced
. The pure binary data option
is not supported. Choose another.
A PS error page prints. Print job may not be
PS.
Make sure that the print job is a PS job.
Check to see whether the software
application expected a setup or PS
header file to be sent to the printer.
The optional Tray2 is
not selected in the
driver.
The printer driver has
not been configured
to recognize the
optional Tray2.
Open the PostScript driver properties
and set the
Option Tray
item of the
Device
option to
Installed
.
In Windows NT 4.0/
2000/XP, when you
select
Black & White
in the
Color
option of
the paper/quality
properties, the
document prints in
color instead of in the
black and white.
In some programs,
such as Acrobat
Reader, Adobe
Photoshop, and
CorelDraw, the Color
option may not be
available.
Open the PS driver properties and click
the
Advanced
tab. Set the
Color
Mode
under the
Printer Features
option to
Gray
.
When print a document
in Macintosh with
Acrobat Reader 6.0 or
higher, colors print
incorrectly.
The resolution setting
in the printer driver
may not be matched
with that in Acrobat
Reader.
Make sure that the resolution setting in
your printer driver matches that in
Acrobat Reader.