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Troubleshooting
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3
If You Cannot Make Copies As You Want
This section explains causes and remedies when copy results are not as expect-
ed.
v Basic
Problem Causes Solutions
Copies are not stapled. There are jammed staples
in the stapler.
Remove jammed staples. See Gener-
al Settings Guide.
Note
r After removing jammed staples,
staples might not be ejected the
first few times you try to use the
stapler.
The number of copies ex-
ceeds the capacity of the
stapler.
Check the stapler capacity. See p.108
“Staple”.
Copy paper is curled. Turn the copy paper over in the
tray.
Staples are wrongly posi-
tioned.
Originals are not set cor-
rectly.
Check the correct position to place
the originals. See p.35 “Staple”.
You cannot combine sever-
al functions.
Selected functions cannot
be used together.
Check the combination of functions
and make the settings again.
Reference
p.103 “Combination Chart”
When sorting, the pages
are divided into two
blocks.
The memory became full in
the middle of sorting and
the pages were delivered in
two blocks.
You can interrupt copying when the
memory becomes full. See p.101
“Memory Full Auto Scan Restart”.
Paper does not output dur-
ing printing with stapling.
When you stop printing
while using the staple func-
tion, papers not stapled
during printing may be left
in the staple unit.
Press the {Reset} key and cancel
copy settings, including stapling.