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Problems and Solutions
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10. Trouble-
shooting
Network scanner problems
Problem Solution
The recipient can not open
the image data.
• Does the recipient have a software program
(viewer) that is compatible with the format of the file
sent?
Try sending the image using a different file format
(TIFF or PDF) and/or compression method
(uncompressed, G3 or G4).
Data sent does not reach
the recipient.
• Is the image being sent to the correct address?
When using a Rapid Key or Speed Dial number, is
the correct address (e-mail address or FTP
address) stored in the Rapid Key or Speed Dial
number? Check the stored address and correct if
necessary.
• If Scan to E-mail is not successful, check to see if
an unsuccessful delivery message was sent to your
specified sender’s e-mail address. This may
provide details on the problem.
• To use Scan to Desktop, the Network Scanner Tool
must be installed.
Scan to E-mail is not
successful.
• The image might have exceeded the file size limit
set by your administrator for e-mail. Reduce the file
size (decrease the number of scanned pages, use
a lower resolution setting, or use a higher
compression level such as G4). Contact your
administrator to see if there is a file size limit for e-
mail.
A long time is required to
send an image.
• A large file size can greatly increase the amount of
time required for transmission. Reduce the file size
(decrease the number of scanned pages, use a
lower resolution setting, or use a higher
compression level such as G4).