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TROUBLESHOOTING
PROBLEMS RELATED TO PRINT RESULTS
Problem Point to check Solution
The image is grainy. Are the printer driver settings
appropriate for the print job?
When selecting print settings, you can set the print
mode to [Normal], [High Quality], or [Fine]. When you
need a very clear image, select [Fine]. (This function
cannot be used when using the PCL5e printer driver.)
Windows:
The resolution setting is selected in the [Advanced]
tab of the printer driver properties window.
Macintosh:
Select the resolution in the [Advanced] menu of the
print window. (In Mac OS v10.5 and 10.6, select the
resolution on the [Printer Features] menu in the print
window.)
The image is too light
or too dark.
Does the image (particularly a photo)
need correction?
(Windows)
Brightness and contrast can be corrected by performing
[Image Adjustment] on the [Advanced] tab of the printer
driver. These settings can be used for simple
corrections when you do not have image editing
software installed on your computer.
Text and lines are faint
and difficult to see.
Was color data printed?
(Windows)
When color text and lines are printed, they may become
faint and difficult to see. To have color text or lines
(areas) that are faint converted to black, select [Text To
Black] or [Vector To Black] on the [Advanced] tab of the
printer driver. (Raster data such as bitmap images
cannot be adjusted.)
Part of the image is
cut off.
Does the paper size specified by the job
match the size of paper loaded in the
tray?
Make sure that the paper size setting matches the size
of paper loaded in the tray.
The paper size setting is selected as follows:
Windows:
On the [Paper] tab of the printer driver.
If [Fit to Paper Size] is selected, check the loaded
paper and the paper size setting.
Macintosh:
In the [Page Setup] menu.
Is the print orientation setting (portrait or
landscape) correct?
Set the print orientation to match the image.
The print orientation is selected as follows:
Windows: On the [Main] tab of the printer driver.
Macintosh: In the [Page Setup] menu.
Are the margins set correctly in the
layout settings of the application?
If the edge of the image extends outside the printable
area of the machine, the edge will be cut off. Select an
appropriate paper size and margins in the layout
settings of the application.