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TROUBLESHOOTING
PROBLEMS RELATED TO PERIPHERAL DEVICES
Problem Point to check Solution
The connected USB
device cannot be
used.
Is the USB device compatible with the
machine?
Ask your dealer if the device is compatible with the
machine.
Is the connected USB device
recognized correctly?
Use "USB-Device Check" in the system settings to
check whether or not the device can be recognized.
➞ System Settings > "USB-Device Check"
If it is not recognized, connect it once again.
The connected USB
memory cannot be
used.
Is the format of the USB memory
FAT32?
If the format of the USB memory is other than FAT32,
use your computer to change the format to FAT32.
Are you using a USB memory with a
capacity of more than 32 GB?
Use a 32 GB or less USB memory.
The finisher does not
operate.
Does a message appear indicating that
you need to remove paper from the
stapler compiler?
Remove all remaining paper from the stapler compiler.
Does the following message appear in
the display?
"Please refer to operation manual.
Code:xx-xx*. Finisher trouble."
*Letters and numbers appear in xx-xx.
Check the connection cable. Remove and then firmly
reinsert the connection cable, and restart the machine.
Stapling does not take
place.
Does a message appear instructing you
to check the staple unit?
Remove jammed staples.
☞ "REMOVING STAPLE JAMS" (page 4-6)
Does a message appear instructing you
to add staples?
Replace the staple cartridge. Do not forget to replace
the staple case.
☞ "REMOVING STAPLE JAMS" (page 4-6)
Are there more sheets than can be
stapled at once?
For the maximum number of sheets that can be stapled,
see "SPECIFICATIONS" in the Safety Guide.
Is a paper size that cannot be stapled
included in the print job?
For the paper sizes that can be stapled, see
"SPECIFICATIONS" in the Safety Guide.
Is the paper type setting of the tray
selected in the printer driver set to a
paper type that cannot be stapled?
Check the paper type settings in the machine and select
a tray that has paper that can be used for stapling*.
Click the [Tray Status] button in "Paper Selection" on
the [Paper] tab of the printer properties window and
check the paper type setting of each tray.
* Stapling is not possible on labels, transparency film, or
envelopes. In addition, if "Disable Staple" is selected in the
user type, stapling will not be possible.
Have functions been disabled by the
administrator?
Some functions may have been disabled in the "User
Control" (Web page only) or system settings
(administrator). Check with your administrator.
Output does not
collect neatly in the
output tray of the
finisher.
Is the paper curled? It may help to turn the paper over in the paper tray.