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Sony VAIO Desktop User Guide
Getting help
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My computer or software program is not responding
To end the application that has stopped responding, proceed as follows:
1 Press <Ctrl>+<Alt>+<Delete>.
2 If you have not changed the default settings, the Task Manager appears. Scroll down until you locate
the comment Not responding next to an application.
3 Select this application from the list and click End Task. Windows
®
will try to close the application. If it
fails to do so, a second dialog box appears.
4 Select End Task again.
If you are unable to unlock the application, repeat the above procedure, but select Turn Off from the Task Manager window.
If this still fails, proceed as follows:
1 If possible, save any unsaved work.
2 Press <Alt>+<F4>.
The Turn off computer box appears.
3 Select Restart.
4 Click OK.
If none of the above solves the problem, you can restart the computer by pressing <Ctrl>+<Alt>+<Delete> twice, or by pressing the power button
for longer than 4 seconds.
If the same application locks up regularly, contact the software publisher or the advertised technical support.