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VAIO® R505 SuperSlim Pro™ Notebook User Guide
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Getting Help
Sony provides several support options for your Sony computer. When you
have questions about your computer and the preinstalled software, check
these sources for answers, in the following sequence:
1VAIO
®
Notebook User Guide
This User Guide contains information on product specifications and on how to get the
most from your computer, find help, customize your notebook, and solve common
problems.
2 Manuals and online help files that may accompany your preinstalled
software
Most of the manuals for preinstalled software are located on your hard disk drive as
online help files. You can access the online help files from the Help menu in the specific
application. A printed manual is available for some applications.
3 VAIO Support Agent
VAIO Support Agent can be accessed from the Windows desktop. Using advanced
diagnostic technology, Sony’s VAIO Support Agent runs scheduled protections of your
applications, network settings, and other important software settings. When your
software is protected, you can use VAIO Support Agent to repair software problems by
restoring your software to any of the previously protected states.
4 Sony PC Support
This service provides instant access to information on commonly encountered
problems. Enter a description of your problem and the Knowledge Database searches for
the corresponding solutions online. You can access the Sony PC Support at:
http://www.sony.com/pcsupport
5 Sony Fax-on-Demand
This service, which requires a fax machine or your fax software, provides answers to
commonly asked questions. You can use this automated service to request a list of
available topics then select the topics that you want to receive. To contact the Sony fax-
on-demand service, call:
1-888-4SONYPC (1-888-476-6972)
6 Sony Customer Support
Software support is available free of charge for 90 days after the original date of
purchase. You can call and speak with a Sony Customer Support Representative without
using your computer by calling:
1-888-4SONYPC (1-888-476-6972)