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44 Troubleshooting
Ⅲ If the Reset option does not work, your XOHM Modem could have corrupted
firmware. You may need to replace the modem. Call
XOHM Care at 877-333-XOHM
(9646)
My XOHM Modem is broken. How do I replace it?
ⅷ First, try the Reset Button. Press and hold the red Reset Button on the back of the
device for 10 seconds and then release the button to restore the factory default
settings. The modem will power cycle (turn off and on) during the reset process.
ⅷ If the Reset option does not work, please call XOHM Care at 877-333-XOHM (9646).
How do I reset my XOHM Modem?
Press and hold the red
Reset Button on the back of the device for 10–15 seconds and
then release the button to restore the factory default settings. The modem will power
cycle (turn off and on) during the reset process.
Router
I am having trouble getting my router to work with my XOHM Modem. What do I do?
If the XOHM Modem’s lights are correct and you had successfully connected to
the XOHM WiMAX network before attaching your modem, the problem is likely
related to:
Ⅲ How the router is attached to the XOHM Modem, or
Ⅲ How your computer is communicating with your router.
To make sure your router is attached correctly to your XOHM Modem:
1. Check to make sure your router is plugged in and powered on.
2. Ensure the Ethernet cord connecting the router to the modem is securely
attached.
3. Check to make sure the XOHM Modem’s LAN light is illuminated green. See
“Modem LED Display (front panel)” on page5.