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Appendix A: Troubleshooting
The appendix tells you what you need to know if you experience problems with
your printer. It tells you how to test the printer, how to check system software
settings, and how to adjust the vertical alignment. In addition, there is
information on actions to take for specific problems, and on the meanings of
printer beep tones.
Warning!
The printer uses high voltage. Do not attempt any other repair or maintenance
except as expressly recommended in this appendix. Unauthorized repair and
maintenance not only exposes you to the danger of electrical shock, it also may
damage your printer and void your warranty.
Short test
Use the following procedure to test the printer to make sure that everything is
working correctly.
❏
Make sure that paper is loaded in the printer.
❏
Turn off the printer.
❏
While holding down
ON LINE
, turn on the printer.
The short test prints the version number of the software contained in the
printer’s ROM, followed by the current EDS settings of the printer.
❏
To stop printing, turn off the printer.
Long test
Use the following procedure to test the printer to make sure that everything is
working correctly.
❏
Make sure that paper is loaded in the printer.
❏
Turn off the printer.
❏
While holding down
LF
, turn on the printer.
The long test prints a title followed by seven lines of text, and then continues
to print the entire character set for each font and pitch available.
❏
To stop printing, turn off the printer.