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SVx41HDI Series Server Remote Control: Instruction Guide
45
Appendix E: The Modem Option Upgrade
Background
The modem option allows the SVx41HDI to act as an Internet connection server for increased
security and flexibility in connecting with the managed computers. Unlike the TCP/IP
connection used with the standard Web configuration and VNC clients, the modem creates a
one-to-one connection between the SVx41HDI and the computer you are using to manage your
network that is essentially private, as it bypasses the public Internet completely. Note this option
requires both an external modem (most standard connection protocols are supported) and a
dedicated phone line that can be connected to the modem for external access. While it is
technically possible to use the modem feature through some PBX systems, this increases the
complexity and reduces the performance of the connection. For clarity, the instructions
presented here assume that the modem is connected to a typical POTS (plain old telephone
system) line that is not routed through a phone management system or shared with other devices.
If you wish to use this feature through a PBX system, it may require some experimentation and
additional support from your telecom services provider, and is not supported by StarTech.com.
Activating the Modem Option
A system without the modem option enabled
The SVx41HDI contains the necessary hardware to attach a modem. To enable the modem
capability, you must purchase the software option from StarTech.com unless you have purchased
a model with the feature pre-enabled. To verify whether the modem feature is enabled on your
unit, login to the Web interface as Admin, click the Setup/Admin button at the top of the page,
and click Firmware and flash memory management. If MODEM is not listed beside
Software Options (see above) then the modem option is not present and you will have to
purchase the software option to use the feature.
To purchase the modem option, contact StarTech.com Technical Support:
USA/Canada: 1-800-265-1844
UK/Ireland/Europe: 00-800-7827-8324
Rest of the World: +1-519-455-9675