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Instruction Manual
60
Troubleshooting
Forgotten master password.
You can reset the master password using the serial interface on the unit.
Use the S command, and type a new password. The old password is not
required for this procedure.
Remote mouse and local mouse don’t line up.
Use the Mouse resync command in the main menu or press the Resync
button on the Bribar. If the mouse pointers still don’t line up, verify that
mouse acceleration has been disabled.
NOTE: The Windows login screen does not accept the “mouse accelera-
tion” configuration, and always has the mouse accelerated regardless of
your configuration. Therefore, on this screen it is best to avoid using the
mouse.
After resync, the mouse pointers are still not aligned.
Use the video adjust menu to position your video image exactly where
it should be. Normally a slight video positioning error is perceived as a
mouse sync issue. A video positioning error is visible as a black line along
the top or bottom (and right or left) edges of the remote screen. Remem-
ber to save your position changes!
Cannot login via SSH.
Remember to use either admin or a username created in the system as
the user name you give your SSH client.
If you see a warning about identity of host cannot be verified, and a
question about saving the host’s fingerprint, this is normal for the first time
you connect to any machine running SSH.You should answer yes so that
your SSH client saves the public key of this host and doesn’t re-issue this
warning.