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58 8 Important Information
Returning an Adapter for Repair
If you want to return a faulty product to SysKonnect, follow these steps:
1. Contact us by phone, fax, or e-mail.
We will send you an RMA (Return Material Authorization) form by fax or e-mail.
2. Complete the form.
3. Return the form to us.
We will send you a unique reference number and inform you if the product is still under war-
ranty.
4. Send us the faulty product packed in an antistatic bag, with a copy of the completed form
enclosed in its original packaging (or comparable packaging).
5. Write the reference number issued by SysKonnect clearly visible on the outer packaging.
Additional Documentation and Updates
On the installation CD-ROM additional information is available, i.e. about other SysKonnect prod-
ucts or other language versions of this manual.
To view a document on the CD-ROM, proceed as follows:
1. Insert the installation CD-ROM into your CD-ROM drive.
2. On the start page of the CD-ROM, click D
OCUMENTATION.
A list with the available manuals is displayed.
3. Click the appropriate document.
The PDF file is displayed.
SysKonnect maintains a site on the World Wide Web where you can find the latest information on
our product range and our customer support services. The latest drivers are also provided on the
SysKonnect web site.
To download the latest drivers from our web site, proceed as follows:
1. Visit our web site: http://www.syskonnect.com
.
2. Click the button D
RIVER LIBRARY.
The latest drivers, sorted by product groups, can be found here.
3. Click the appropriate network technology, e.g. G
IGABIT ETHERNET.
4. Select the product family, e.g. SK-98
XX GIGABIT ETHERNET ADAPTER.
North/South America, Pacific Rim European and other countries
Phone +1 866 782 2507 (toll free)
+1 408 222 0666 (toll number)
+49 7243 502 476
Fax +1 408 752 9029 +49 7243 502 364
E-mail support@syskonnect.com rma@syskonnect.de
i
SysKonnect cannot accept any returned product without an RMA number on the outer packaging.
The warranty does not apply to products that have been damaged by electrostatic discharge or
inadequate packaging.