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Telenetics Customer Information
(continued)
For service, if your unit is under warranty and/or you have a service contract:
Call (949) 455-4000. When you call, please have the following information ready:
If you do not have a service contract, and your unit is no longer under warranty:
You can purchase a service contract or arrange for Time and Material services by
calling (949) 455-4000.
Sales-Related Issues
Call your local Telenetics sales office or authorized distributor. For a listing of our
Sales Offices, visit our Web site at: http://www.telenetics.com.
Comments about the Manual
To help us improve our product documentation, please complete and return by mail,
or fax to (949) 455-4010, the prepaid comment card on the next page. If you prefer,
simply include your name, company, and telephone number and a member of the
documentation group will contact you to discuss any comments you might have.
Item Location or Description
Model number Front of unit. 3260, 3261, 3262, 3263
,
3265
,
3266
,
3267
,
3268.
(For synchronous data compression models, specify SDC.)
Serial number Bottom of standalone unit; edge of card unit.
Error message/
Problem Description
LCD Display.
Software revision LCD Display: from [Modulation Mode] 9600 T/D? press to
display the operating status. (Example: DTE 19.2 RELIABL.)
Press until Display Modem ID displays.
Press . SWPart=x displays.
The rightmost two digits show the revision level.
Option Settings Up-to-date configuration worksheet (see the
326X Series Modem
Reference Guide)
.
Site ID Assigned to the customer site by Telenetics at first service call.
Customer should store the ID, once assigned.
Application type Leased line with or without dial restoral or dial. Also specify the
data transfer protocol: asynchronous, direct-synchronous, or
synchronous data compression (SDC) mode.
Connected hardware DTE type(s): asynchronous or synchronous terminal or PC.