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62 Section 2D: Troubleshooting Tips
Problem Causes and Suggestions
When properly installed, the Sprint Mobile Broadband USB
modem is a highly reliable product. Most problems are
caused by one of these issues:
ⅷ The wrong driver has been installed.
ⅷ System resources required by the USB modem are being
used by other devices.
ⅷ Network coverage is not available (either because you are
outside the network or because of an account or network
problem).
This section describes how to diagnose and solve these and
other problems. If, after reading this section, you are unable
to resolve a problem, please visit
www.sprint.com or contact
Sprint Customer Service at 1-888-211-4727.
Error: Searching for Sprint Mobile Broadband USB Modem...
The Sprint Connection Manager software interface displays
this message: “Searching for Sprint Mobile Broadband USB
Modem...”
Possible Causes Suggestions
a.
The USB modem is not
properly connected to the
computer.
b. The wrong driver is installed
for the USB modem.
c. There is a resource conflict.
a. Check the USB connection.
b. See “Reinstalling the Sprint
Mobile Broadband USB
Modem Driver” on page 64.
c. See “Resolving Resource
Conflicts” on page69.