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Section 2D: Troubleshooting Tips 65
Windows® 2000
To verify that the correct driver is installed:
1. Locate the existing driver.
2. Update the driver.
To locate the driver:
1. Close all Windows programs and open the Control Panel by
selecting Start > Settings > Control Panel.
2. Double-click the System icon.
3. Click the Hardware tab.
4. Click the Device Manager tab.
5. Locate the Sprint Mobile Broadband USB modem entries by
using the “+” signs to expand the listings. (For example, to
see all the installed modems, click the “+” sign to the left of
Modems.) The device should have these driver entries listed
in Device Manager:
Ⅲ The device driver should appear under Modems as
Novatel Wireless Expedite EV-DO Modem.
Ⅲ The device should appear under Network adapters as
Novatel Wireless Expedite EV-DO Network Adapter (if
Network Adapter (NDIS) is enabled).
Ⅲ The device should appear under Ports (COM & LPT) as
Novatel Wireless Expedite EV-DO Status Port (COM#).
If the listings above do not appear, identify the listing for the
Sprint Mobile Broadband USB modem by disconnecting the
device. This causes the driver listing for the device to disappear
from the list. Reconnect the device to cause the driver listing to
reappear. You can identify the entries for the Sprint Mobile
Broadband USB modem by observing which entries are affected
when you disconnect and reconnect the device, or by disabling
Network Adapter (NDIS). (See “Novatel Wireless Network Adapter
[NDIS]” on page 53.)