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64 Section 2D: Troubleshooting Tips
Error: Connection Gets Dropped (Windows® 2000 and XP)
When attempting a data connection with Sprint Connection
Manager software, the connection gets dropped as soon as it
is established. (The status goes from “Connecting” and
“Connected” back to “Click ‘GO’ to Connect.”)
Reinstalling the Sprint Mobile Broadband
USB Modem Driver
There is a Sprint Mobile Broadband USB modem driver for each
supported Windows operating system. Unless the appropriate
driver for your version of Windows is installed, you will not be
able to establish a network connection with the USB modem.
This section provides instructions on verifying that you have the
correct device driver installed.
Possible Causes Suggestions
The connection
properties are
not optimal.
1. Click Start > Connect To > Sprint Mobile Broadband
- Novatel Wireless (or Sprint Data Link)
from the
Windows start menu.
2. Click the Properties button on the connection
settings dialog.
3. Click the Networking tab.
4. Click the Settings button.
5. Ensure that Negotiate multi-link for single-link
connections
is not selected in the PPP Settings
dialog.
6. Click OK to save your settings.
Note:
You must have the Sprint Mobile Broadband USB modem
installation CD to complete this procedure.