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72 Section 2D: Troubleshooting Tips
2. In the file name box type a name for the CSV log file
and click Save. The file name is called “Connection
Log.txt” by default, however, you can name the file any
descriptive name you like.
Alert Log
The Alert Log provides a record of all alerts that have been
received while establishing and maintaining your
connections. You can use the Alert Log to help isolate and
resolve connection issues.
Accessing the Alert Log
ᮣ Select Menu > Alert Log from the Sprint Connection
Manager software interface.
About the Alert Log
The Alert Log displays a table with four columns: Date/Time,
Alert, Connection Name, and Type.
You can select entries by using the arrow keys on your
keyboard or the mouse. Selected entries are highlighted. By
default, no entry is selected.
Click the Clear button to access the Clear Alert Log dialog box.
Click Yes to confirm the delete or No to cancel.
Device Info & Diagnostics
Device Info & Diagnostics can help identify problems
associated with connecting to the network. Device Info &
Diagnostics evaluates issues with your USB port, port
configuration, Sprint Mobile Broadband USB modem signal
strength, the network, and more. Once the program runs a
diagnostics check it can recommend possible solutions.