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6 TROUBLESHOOTING
198 Before Calling Service Technician
Original/Copy paper-related items
Phenomenon Usual cause Countermeasure
An original jams. An original not acceptable for
the equipment is being used.
Check if the original is acceptable for the
equipment.
P.55 “Precautions for Reversing Auto-
matic Document Feeder (optional) / Auto-
matic Document Feeder (optional)”
Copy paper jams. Copy paper not acceptable
for the equipment is being
used.
Check if the copy paper is acceptable for
the equipment.
P.39 “Paper types not acceptable”
The size of the copy paper in
the drawer or on the bypass
tray is not registered prop-
erly in the equipment.
Register the size of the placed copy paper
properly.
P.48 “Preparation 3 - Registering Size
of Paper Placed”
P.62 “Bypass copying”
Jammed paper is located in
a place you cannot see eas-
ily.
See the message on the display to
recheck the position where the paper jam
has occurred.
P.178 “Paper Jams”
There is no gap between the
side guides and paper in the
drawer. Or the gap is too
wide.
Adjust the gap between the side guides
and the paper properly.
P.40 “Placing paper in drawers”
Multiple feeding occurs. Paper is clinging to each
other.
Fan the paper well and place it again.