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User’s Manual 10-9
Troubleshooting
DVD Super Multi drive
For further information, please refer to Chapter 4, Operating Basics.
Slow performance The files on the hard disk drive may be
fragmented - in this instance you should run the
disk Defragmentation utility to check the
condition of your files and the hard disk drive.
Please refer to the operating system's
documentation or online Help File for further
information on operating and using the
Defragmentation utility.
As a last resort you should reformat the hard disk
drive and then reload the operating system and
all other files and data. If you are still unable to
resolve the problem, contact your reseller, dealer
or service provider.
Problem Procedure
Problem Procedure
You cannot access a
CD/DVD in the drive
Make sure the drive's disc tray is securely closed -
press it gently into the computer until it clicks into
place.
Open the drive's disc tray and ensure the CD or
DVD is properly seated - it should lie flat with the
label facing upwards.
A foreign object in the drive's disc slot could
block laser light from reading the CD or DVD -
remove any foreign objects or obstructions that
may be present.
Check whether the CD or DVD is dirty - if it is,
wipe it with a clean cloth lightly dipped in water or
a neutral cleaner. Please refer to the Media care
section in Chapter 4 for further details on
cleaning the media.