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2 Troubleshooting Procedures 2.12 Optical Drive Troubleshooting
This section describes how to determine if the computer’s internal optical drive is functioning
properly. The Satellite P20 module bays can accommodate the following optical drives:
• DVD-R/RW device
• DVD-ROM device
• DVD Multi-drive device
• COMBO device
Figure 2-11 outlines the process. Perform the steps below starting with Procedure 1 and continue
with the other procedures as required.
Procedure 1: Audio CD test
Procedure 2: Drive cleaning check
Procedure 3: Software check
Procedure 4: Diagnostic test
Procedure 5: Connection and replacement check
Procedure 1 Audio CD check
First, insert an audio CD into the CD/DVD drive. If it works, the problem is not with the drive.
Go to Procedure 3. If the audio CD does not work, go to Procedure 2. If the CD/DVD LED on
the front panel does not light when the disc is played and the drive gives no response, go straight
to Procedure 3.
Procedure 2 Drive cleaning check
Insert a CD/DVD drive-cleaning disk into the drive clean according to the drive-cleaning product
instructions. If the problem persists, go to Procedure 3.
Procedure 3 Software check
Ensure that the appropriate driver has been installed on the computer for the CD/DVD drive.
Procedure 4 Diagnostic test
The audio test program stored in the Diagnostics Disk will test the drive’s ability to play an audio
CD. See Chapter 3 for details.
If any errors occur while executing the diagnostic program, go to Procedure 5.
2-30 Satellite P20-25 Series Maintenance Manual