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NC200
Cloud Camera, 300Mbps Wi-Fi
Appendix B: Troubleshooting
Question Answer or Resolution
Features
The maximum number of
users accessing the
camera simultaneously.
The maximum number of users is limited to 13. However, it also
depends on the total bandwidth accessed to this camera from
clients. The actual number of connected clients varies by
streaming mode, settings of resolution, frame rate and
bandwidth. Obviously, the performance of the each connected
client will slow down when many users are logged on.
The camera can be used
outdoors or not.
The camera is not weatherproof. It needs to be equipped with a
weatherproof case for outdoors using. However, equipped with a
weatherproof case might disable the audio functi
on of the
camera.
Install this camera
System
LED does not
light up.
Check and confirm that the DC power adaptor, included in
package, is used. Secure the power connector and re-power it
on again.
If the problem is not solved, the camera might be faulty.
Contact your dealer for further help.
The camera will be
installed and work if a
firewall exists on the
network.
If a firewall exists on the network, port 80 is open for ordinary
data communication. The HTTP port needs to be opened on the
firewall or NAT router.
The username and
password for the first time
or after factory default
reset
Username is admin and password is admin.
Note that it’s all case sensitive.
Forgot the username and
password
Follow the steps below.
1. Restore the factory default setting by pressing and holding
the WPS/RESET button (more than 5 seconds)
on the
camera.
2. Reconfigure the camera.
Forgot the IP address of
the camera.
Run the Setup Wizard. The IP address is displayed on the
Select a camera screen.
Find the IP address on the DHC
P setting page of the front
device such as router.
Internet Explorer does not
seem to work well with the
camera
Make sure that your Internet Explorer is version 7
.0 or later. If
you are experiencing problems, try upgrading to the latest
version of Microso
ft’s Internet Explorer from the Microsoft
webpage.
UPnP NAT Traversal
Cannot work with NAT
Maybe NAT router does not support UPnP function. Please
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