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TVP-221H User’s Guide
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7
Chapter 7
Troubleshooting Tips
This section provides solutions for problems you may possibly encounter
while installing and connecting your VoIP Gateway.
Power (PWR) LED is not illuminate
1. Check the power adapter connection.
2. If the power adapter or power cord is connected to the gateway, check that the
cord is securely plugged into the power socket on the rear of the console.
3. Check that the other end of the power adapter or power cord is securely
plugged into the power outlet.
4. If both ends of the power cord are properly connected and there is still no
power, the gateway might have a faulty power outlet, power adapter, or power
cord.
5. Change to another power outlet or obtain another power adapter or power cord.
LNK LED is not illuminate
1. Check the TVP-221H was connected correctly:
a. Powered on
b. Correctly connected
2. Check if the cable connects to an end device is a standard straight through
network Ethernet cable.
3. Make sure connectors at both ends are securely seated.
4. Check the TVP-221H IP setting is correct
Line port LED is not illuminate when pick up the phone
1. Check the RJ11 telephone line is connected correctly between phone set and
line port
There is no dial tone when pick up the phone
2. Check line port LED illuminate
3. Check the RJ11 telephone line is connected correctly between phone set and
line port
There is an out-of-service tone when dialing destination phone number
1. Check the dial plan setting (address table, hunt group table and destination
table) at the destination phone number
There is no connected tone when dialing destination phone number
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