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Troubleshooting
page 34
You notice a delay at the
beginning of pen strokes.
Try decreasing the DOUBLE CLICK DISTANCE. See Adjusting double-
click on page 21.
You have to press hard with
the pen when clicking or
drawing.
Open the Pen Tablet control panel and go to the PEN tab. Move the
TIP FEEL slider toward SOFT.
The pen tip does not
function.
Be sure you are using the pen that originally came with your pen
display. Other pens may not function properly on the
DTF-521/PL-521 pen display.
Make sure the status LED lights blue when the tip is pressed. If the
LED does not light, verify that the USB cable is plugged into an active
port on your computer or on a USB hub.
If the LED still does not light, you may have defective hardware (see
Troubleshooting on page 29).
The side switch does not
work.
Be sure you are using the pen that originally came with your pen
display. Other pens may not function properly on the
DTF-521/PL-521 pen display.
Be sure you press the side switch when the pen tip is within 5 mm
(0.2 inch) of the pen display tablet’s active area – do this without
pressing down on the pen tip.
From the Pen Tablet control panel, verify that the side switch is set to
the proper function you are expecting to occur.
Make sure the status LED lights blue when you press the side switch.
If the LED does not light, verify that the USB cable is plugged into an
active USB port on your computer or on a USB hub; the LED will not
light if the USB cable is not plugged into an active port.
If the LED does not light, you may have defective hardware (see
Troubleshooting on page 29).
The pen tip and screen
cursor do not properly
line up.
Open the Pen Tablet control panel and select the CALIBRATE tab.
Continue with Calibrating your pen display on page 20.
The screen cursor moves
but it does not jump to the
pen tip location when the
pen is placed on the display
screen, and it does not
follow the pen tip when the
pen is moved across the
display.
Make sure the Wacom tablet driver has loaded properly by opening
the Pen Tablet control panel. If the driver did not load you will see an
error message. If an error message appears, reboot your computer.
If the problem persists, refer to the Installation instructions and
reinstall the Wacom tablet software. (For Macintosh, you must restart
your computer after installing the Wacom tablet driver for proper
tablet operation.)
If you have customized the side switch on your pen to toggle between
pen mode and mouse mode, make sure that your pen display tablet is
operating in pen mode. See Customizing the side switch button
functions, beginning on page 21.
DTF521_Manual.fm Page 34 Tuesday, February 28, 2006 10:36 AM