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Returning a Product
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Returning a Product
You must obtain a Return Material Authorization (RMA)
number from Xantrex before returning a product directly to
Xantrex.
When you contact Xantrex to obtain service, be prepared to
supply the following information:
• Serial number of your XPower Powerpack
• Date of purchase
• Information about the use of the XPower Powerpack
If you are returning a product from the USA or Canada:
1. Obtain an RMA number and a shipping address from
Xantrex. Products returned without an RMA number or
shipped collect will be refused.
2. Package the unit safely, preferably using the original
packing materials. Include the following with your
shipment:
•The RMA number
• A copy of your dated proof of purchase
• A return address where the repaired unit can be shipped
• A contact telephone number
• A brief description of the problem
3. Ship the unit to the address provided in Step 1, freight
prepaid. Xantrex recommends that you obtain proof of
delivery.