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Warranty and Return
Information
Warranty
What does this warranty cover? This Limited Warranty is provided by Xantrex
Technology, Inc. ("Xantrex") and covers defects in workmanship and materials in your
Inverter Communications Adapter. This warranty period lasts for two (2) years from the
date of purchase at the point of sale to you, the original end user customer. You require
proof of purchase to make warranty claims.
This Limited Warranty is transferable to subsequent owners but only for the unexpired
portion of the Warranty Period. Subsequent owners also require proof of purchase.
What will Xantrex do? Xantrex will, at its option, repair or replace the defective
product free of charge, provided that you notify Xantrex of the product defect within the
Warranty Period, and provided that Xantrex through inspection establishes the existence
of such a defect and that it is covered by this Limited Warranty.
Xantrex will, at its option, use new and/or reconditioned parts in performing warranty
repair and building replacement products. Xantrex reserves the right to use parts or
products of original or improved design in the repair or replacement. If Xantrex repairs or
replaces a product, its warranty continues for the remaining portion of the original
Warranty Period or 90 days from the date of the return shipment to the customer,
whichever is greater. All replaced products and all parts removed from repaired products
become the property of Xantrex.
Xantrex covers both parts and labor necessary to repair the product, and return shipment to
the customer via a Xantrex-selected non-expedited surface freight within the contiguous
United States and Canada. Alaska and Hawaii are excluded. Contact Xantrex Customer
Service for details on freight policy for return shipments outside of the contiguous United
States and Canada.
How do you get service? If your product requires troubleshooting or warranty service,
contact your merchant. If you are unable to contact your merchant, or the merchant is
unable to provide service, contact Xantrex directly at:
Direct returns may be performed according to the Xantrex Return Material Authorization
Policy described in your product manual. For some products, Xantrex maintains a network
of regional Authorized Service Centers. Call Xantrex or check our website to see if your
product can be repaired at one of these facilities.
Telephone: 1 800 670 0707 (toll free North America)
1 360 925 5097 (direct)
Fax: 1 360 925 5143 (direct)
Email: customerservice@xantrex.com