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m The SCSI connection may not be secure.
Make sure the SCSI cable between the scanner and the Macintosh is
securely fastened. If the scanner is part of a SCSI chain, check all the
SCSI cables.
When I try to scan, I get a message that says, “The application can’t find the scanner.”
m You may not have properly installed the scanner software.
Review Chapter 3, “Installing the Scanner Software,” and then reinstall
the software.
m You might have a conflict between the Apple Color OneScanner driver and
another system extension.
See your Macintosh user’s manual or Macintosh Guide, Apple’s online help
system, for information about resolving system conflicts.
m The scanner may not be on.
Check the power light. If it’s off, shut down the Macintosh, switch the
scanner on, and then restart the Macintosh.
m The SCSI ID number or termination may be incorrectly set.
Check the setting for the SCSI switch on the back of the scanner. See
Chapter 2, “Setting Up the Scanner.”
Everything on my monitor screen is frozen.
m Your system is hung.
Turn the scanner off, wait ten seconds, and turn it on again. Then restart
your Macintosh.
When I switch the scanner on, its power light goes on briefly and then goes off.
m The power cord may be loose.
Make sure the power cord is securely inserted in a grounded three-pin
power outlet. If plugging the cord in doesn’t solve the problem, you
may have a serious hardware problem. See your authorized Apple
service center.
156
Appendix B