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Troubleshooting>
Print cartridge-related messages
Message Meaning Suggested solutions
Install
Toner
The print cartridge is installed
improperly, or not installed.
Reinstall the print cartridge two or three times. If the problem persists, the print cartridge is
not being detected. Please contact the service representatives.
Invalid
Toner
The print cartridge you have
installed is not for your printer.
Install a Xerox-genuine print cartridge, designed for your printer.
Toner Low The print cartridge is almost
empty.
Take out the print cartridge and thoroughly shake it. By doing this, you can temporarily
reestablish printing operations.
NonGenuine Toner
Stop
The print cartridge installed is not
a Xerox-genuine cartridge.
You can select either Stop or Continue. If you do not select any, the printer will work as
Stop is selected.
If you select Stop, you cannot print until the Xerox-genuine cartridge is installed. However,
you can still print any kind of reports.
If you select Continue, you can keep printing but the quality cannot be guaranteed, and the
product support is no longer provided.
If you want to change the selection, turn the printer off and on to have this message appear
again, and then re-select Stop or Continue.
NonGenuine Toner
Replace Toner1
The print cartridge installed is not
a Xerox-genuine cartridge.
This message appears when you selected Stop at the NonGenuine Toner prompt.
Install the Xerox-genuine print cartridge.
NonGenuine Toner
Replace Toner
The print cartridge installed is not
a Xerox-genuine cartridge.
This message appears when you selected Continue at the NonGenuine Toner prompt.
Install the Xerox-genuine print cartridge.
Toner Low
Replace Toner
The toner in the cartridge has run
out.
Install a new Xerox-genuine print cartridge.
You can keep printing but the quality cannot be guaranteed, and the product support is no
longer provided.
You can configure not to see the Toner Low Replace Toner message. See page 8.4.
Replace Toner The toner in the cartridge has run
out.
This message appears when you turned off the Toner Low Replace Toner message. See
page 8.4.
Install a new Xerox-genuine print cartridge.
You can keep printing but the quality cannot be guaranteed, and the product support is no
longer provided.
Toner Exhausted The lifespan of the print cartridge
is reached.
This message appears when the toner is completely empty and your machine stops
printing. Install the Xerox-genuine print cartridge.