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Troubleshooting
Xerox
®
WorkCentre
®
6655 Color Multifunction Printer 193
User Guide
Printer Resets or Turns Off Frequently
Probable Causes Solutions
The power cord is not plugged into the outlet
correctly.
Turn off the printer, confirm that the power cord is plugged in
correctly to the printer and the outlet, then turn on the printer.
A system error occurred.
Turn off the printer, then turn it on again. Print the Error History
from the Information Pages of the Printer Setting Utility. If the error
persists, contact your Xerox representative.
The printer is connected to an uninterruptible
power supply.
Turn off the printer, then connect the power cord to a suitable
outlet.
The printer is connected to a power strip
shared with other high-power devices.
Plug the printer directly into the outlet or into a power strip that is
not shared with other high-power devices.
Printer Fails to Print
Probable Causes Solutions
The printer has an error.
• To clear the error, follow the onscreen prompts.
• Turn off the printer, then turn it on again. If the error persists,
contact your Xerox representative.
The printer is out of paper. Load paper into the tray.
A toner cartridge is empty. Replace the empty toner cartridge.
The front door is open.
• Ensure that the toner cartridge and imaging unit are installed
and fully seated.
• Ensure that the door is closed completely.
• Turn off the printer, then turn it on again. If the error persists,
contact your Xerox representative.
The power cord is not correctly plugged into
the outlet.
Turn off the printer, confirm that the power cord is plugged in
correctly to the printer and the outlet, then turn on the printer. For
details, see Turning the Printer On and Off on page 39. If the error
persists, contact your Xerox representative.
The printer is busy.
• A previous print job could be the problem. On your computer,
you can use the printer properties to delete all print jobs in the
print queue.
• Load the paper in the tray.
• At the control panel, touch Job Status. If the print job does not
appear check the Ethernet connection between the printer and
the computer.
• At the control panel, touch Job Status. If the print job does not
appear, check the USB connection between the printer and the
computer. Turn off the printer, then turn it on again.