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Troubleshooting
Chapter 6: Troubleshooting ❖ 6-13
Solving
Print Quality
Problems
The following table lists common print quality problems, the
possible cause, and recommended actions.
Table 6.3 Solving print quality problems
Problem Possible Cause(s) Corrective Action(s)
Light/faint prints
Overall image is lighter than
normal
EconoMode turned on Turn off EconoMode
Density set incorrectly Reset to Medium
Toner level low/empty Remove Printer Cartridge, shake
it several times, then reinstall
Blank prints
Entire printer page is blank with no
visible print
If just installed, the Printer
Cartridge insert (tape) may still be
in place
Remove the tape insert
Defective Printer Cartridge or low
on toner
Replace Printer Cartridge
Multiple sheets are being fed from
the paper tray at the same time
Remove paper from paper tray and
fan it. Ensure that paper is correctly
loaded in tray with edges under
metal corners
No printable data received from
computer
Print a Self-Test page. If the
Self-Test page is normal, check
the following:
• Interface cable between
computer and printer
• Printer setup and application
software
If the Self-Test page is blank,
contact your dealer or Xerox/
Rank Xerox
Table6.3 Page1 of 4
4508-c06.frm Page 13 Wednesday, May 22, 1996 7:48 AM