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Maintenance and Troubleshooting
Troubleshooting
When encountering problems, the cause may be the printer or may sometimes be due to other problems with
your system. Please review the following tables to solve common problems you may encounter with your
printer. You may also visit www.printek.com for additional “FAQ’s” that may assist you.
If you are still unable to solve your problem, please contact the company where you purchased your printer
since they are most familiar with your systems. If they are unable to help you, you may contact Printek
Technical Support at (800) 368-4636.
Error Messages
Whenever the printer detects an error condition. the Error Indicator will either flash or go to a steady on
condition. The indicator flashes for errors that can be easily corrected such as Paper Fault or Paper Door Open.
The indicator will stay on without flashing for errors that cannot be recovered without loss of data. These are
typically caused by interface configuration errors such as serial handshaking, or baud rate, and will require that
the printer be turned off to clear the error.
Message Possible Cause Solution
Media supply is empty. Install new roll or cassette.
Paper Fault
Paper Fault/Black Mark sensor is dirty. Clean the Black Mark sensor.
Refer to “
Cleaning” on page 37.
Paper Door Open Paper door not fully closed. Make sure the door is fully closed
by opening the door and closing it
again until the door “clicks”
closed. Check the platen roller for
damage.
Parity Error Serial I/O not configured correctly. Verify that the parity selection
made in the Serial Interface Setup
Menu matches the setting on the
host system.
I/O Overflow Serial I/O not configured correctly. Verify that the handshaking
selections (ETX/ACK,
XON/XOFF, RTS/CTS) selections
made in the Serial Interface Setup
Menu match the settings on the
host system.
I/O Error Optional interface – IrDA, Bluetooth, or
Wi-Fi not responding.
Try turning the printer off and on
again. If the error repeats, the
printer requires service.
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