iTherm
®
280 Programmer’s Guide About Your iTherm
®
280 Printer
28-07764 Rev C Page 15
Technical and Sales support
Your Ithaca printer is backed by the resources of TransAct Technologies, a global
technology firm with dedicated technical support and sales assistance. Here is how we
can help you:
On-line Technical Support
Our web site at www.transact-tech.com is your on-line portal to obtaining technical
assistance with your Ithaca printer. Click on Ithaca link and then the Technical Support
link to find documentation for your iTherm
®
280 printer, including a current copy of this
Programmer’s Guide featuring:
o Command codes and descriptions.
o Character fonts.
o Printer features.
o Communication specifics.
Other utilities available include a font utility, a color converter and a terminal application
for communicating with your printer, as well as the following drivers and utilities:
Windows 95/98/Me Print Driver with Documentation Part No. 100-9167
Windows NT 4.0 2K and XP Print Driver with Documentation Part No. 100-9170
OPOS Drivers with Documentation Part No. 100-9732
Master Character Set Definitions Part No. 100-9785
Our on-line support site also includes a convenient e-mail assistance request form,
where you can submit support requests 24 hours a day, and receive a return contact
from a TransAct support technician during regular business hours.
Telephone Technical Support
Live telephone support is available Monday through Friday from 8 AM to 5 PM Eastern
US time, excluding holidays. We can provide general information about programming for
your iTherm
®
280 printer, technical support, documentation, or assistance in sending a
printer for service. To obtain telephone support, call TransAct's Ithaca Facility at (607)
257-8901 and ask for Technical Support. To help us serve you faster, please have the
following information ready when you call:
• The Model Number and Serial Number of the printer.
• A list of any other peripheral devices attached to the same port as the printer.
• What application software, operating system, and network (if any) you are using.
• What happened and what you were doing when the problem occurred.
• How you tried to solve the problem.
