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3ComFacts Automated Fax Service
The 3ComFacts automated fax service provides technical
articles, diagrams, and troubleshooting instructions on
3Com products 24 hours a day, 7 days a week.
Call 3ComFacts using your Touch-Tone telephone:
1 408 727 7021
Support from Your Network Supplier
If additional assistance is required, contact your network
supplier. Many suppliers are authorized 3Com service
partners who are qualified to provide a variety of services,
including network planning, installation, hardware
maintenance, application training, and support services.
U.S. and Canada
Call the following number to locate your local 3Com sales
office:
U.S. 1 800 NET-3Com
The 3Com sales office will refer you to the nearest 3Com
authorized service partner. If you are unable to contact your
network supplier, see the following section on how to
contact 3Com.
Support from 3Com
If you are unable to obtain assistance from the 3Com online
technical resources or from your network supplier, 3Com
offers technical telephone support services. To find out more
about your support options, please call the 3Com technical
telephone support phone number at the location nearest you.
When you contact 3Com for assistance, have the following
information ready:
■ Product model name, part number, and serial number
■ A list of system hardware and software, including
revision levels
■ Diagnostic error messages
■ Details about recent configuration changes, if applicable