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90 CHAPTER 8: TROUBLESHOOTING AND MAINTENANCE
Finding More
Information
For more information about the 56K LAN Modem, such as frequently asked
questions and specific technical notes, go to the following URL,
http://www.remoteaccess.3com.com/support/docs/lanmodem/welcome.html nd
then bookmark this site for quick and easy access. If you are using the 56K LAN
Modem custom browser, click Updates from the menu bar.
Contacting Technical
Support
Refer to the technical support card that was included with your LAN Modem to
locate the technical support telephone number for your location.
Downloading
Firmware to Your 56K
LAN Modem
Your 56K LAN Modem has been designed to be user-upgradable. The latest
firmware for your 56K LAN Modem is available at
http://www.remoteaccess.3com.com/support/docs/lanmodem/welcome.html.
Refer to the Readme file at the same location for instructions about how to
download firmware.
Resetting the 56K LAN
Modem to a Factory
Default Setting
There are two types of resets you can perform, a normal reset and a factory reset.
■ A normal reset will leave all user-entered configuration parameters unchanged.
Any active calls, however, will be terminated.
■ A factory reset restores the 56K LAN Modem configuration to the factory
default settings listed in Appendix C. All user-entered parameters are lost.
To reset the 56K LAN Modem, do the following.
1 From the 56K LAN Modem’s home page, select Maintenance.
2 Select the type of reset you would like to perform, normal or factory.
Resetting the 56K LAN
Modem to the Factory
Defaults
If you are unable to access the LAN Modem’s main page because your computer
cannot communicate with the LAN Modem, you can restore the LAN Modem to
the factory default settings using the reset switch located on the unit’s back panel.
To reset the LAN Modem using the reset switch, do the following.
■ Press and continue to hold in the reset button located on the back of the unit.
(You must continuously hold the reset button through three cycles of LED
flashing: Reset, Firmware Download mode, and Factory Default Reset.)
■ After approximately ten seconds, the ALERT LED will begin to flash. This first
cycle indicates that the unit has been reset. This first reset is similar to a
power-cycle of the unit. In this case all user-entered information is maintained.
■ The second cycle of ALERT LED flashing indicates that the unit has entered
firmware download mode.
■ After the ALERT LED has flashed for the third cycle, you have successfully reset
the LAN Modem back to factory defaults.
■ Release the reset button.
The LAN Modem reinitializes itself, and is reset back to the factory defaults. All
user-entered information will be erased.
■ Restart your computer.
■ Launch your Web browser.