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Raven X EV-DO for Verizon - User Guide, version 2.34 134
Frequently Asked Questions and Technical Support
If I change the password in my Raven X and forget it later, can I still access
the modem?
If you changed your password from the default, you can have your password reset by calling or
emailing AirLink’s technical support.
The support technician will ask you for a Challenge Code which you can obtain using Wireless
Ace. You will be asked to send this information in an email to support@airlink.com along with
your name and company. Password resets are tracked.
1
Start Wireless ACE: Start > All Programs > AirLink Communications > Wirelss ACE 3G >
Wireless ACE 3G
2
Select Modem > Reset Password.
FIGURE 2. Wireless Ace: Reset Password
3
Note the Challenge Code shown (will be different than this screenshot).
FIGURE 3. Wireless Ace: Challenge Code