Filter
Top Products
www.aleratec.com
66
Troubleshooting
1. NodisplayonLCDortheunitdoesnotoperatewhenthepowerison.
▪ Check the power cable connection and the power outlet.
▪ Make sure the power voltage matches the voltage of your power outlet.
▪ If the duplicator was stored in a location where the temperature dropped
below 32°F (0°C) within the past 24 hours, leave the duplicator in a warm
room with temperatures at least 65°F (19°C) for 4 hours prior to powering
it on.
2. Cannotreadsourcedisc.
▪ Check the format of the master BD/DVD/CD or the master BD/DVD/CD
itself for damage.
▪ Your Master Disc may be copy protected. Normally, most of the BD/
DVD and some of the CD you have purchase from stores have been copy
protected.
▪ Use the Writers to read your Master Disc by selecting one of writers as
the Master Reading Source (Please refer to the tutorial: SelecttheSource
drive”). if it works, make a copy of your Master Disc and treat the copy as
the new master. Then set the Source back to the drive and try again.
3. Buttonsdonotfunction.
▪ The duplicator may still be busy with a task. Give it a moment and press
it again. If it still doesn’t work, turn off the machine, and then restart the
machine after one minute.
4. Copycompletedbutthecopiesarenotreadable/executable?
▪ Use the “COMPARE” feature to check the copied disc.
▪ Based on our experience, the quality of your media plays a big role on this
part. Try to use high quality media to prevent such problems.
▪ Please use another BD/DVD/CD player/ROM to test the copied media.
Sometimes, your BD/DVD/CD Player/ROM may not be compatible with
recordable BD/DVD/CD disc.
5. Thefailurerateishigh.
▪ Lower the “write speed” and try again. Please refer to the tutorial: “Select
Burn Speed.”
▪ Quality of blank disc may be poor.
▪ Quality of your Master Disc may be poor.
6. DoIneedtoupgrademyduplicator’srmware?
▪ Unless your system is getting unstable, we strongly suggest not upgrading
your duplicator’s rmware. Please contact our Tech Support if your system
is getting unstable.